Shipping policy
Shipping Policy
Last updated: June 2025
Thank you for shopping with Ironwood Health Co. This policy explains how and when your order will be delivered.
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after your order is placed. You will receive a confirmation email with tracking information once your order has shipped. Orders placed on weekends or holidays are processed the next business day.
Shipping Destinations
We currently ship within the United States, including all 50 states. At this time, we do not ship internationally.
Shipping Rates and Delivery Times
Free standard shipping on all orders.
Estimated delivery time after processing:
- Standard Shipping (Free): 5–7 business days
Delivery times are estimates and are not guaranteed. Once your package leaves our facility, delivery is handled by the carrier and may be affected by factors outside our control, such as weather, carrier delays, or high-volume periods.
Order Tracking
Once your order ships, you'll receive an email with a tracking number. You can use it to follow your package's journey. If you haven't received tracking information within 3 business days of your order, please check your spam folder or contact us at support@ironwoodhealthco.com.
Subscription Orders ("Never-Run-Out Plan")
If you're enrolled in our Never-Run-Out Plan, your recurring orders are processed and shipped automatically on your scheduled billing date, following the same processing and delivery timelines described above. You'll receive tracking information for each shipment.
Incorrect or Incomplete Addresses
Please make sure your shipping address is correct and complete at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, we'll contact you to arrange re-shipment (additional shipping charges may apply).
Lost, Stolen, or Damaged Packages
If your tracking shows delivered but you haven't received your package, please check with your household and neighbors, and confirm the shipping address. If you still can't locate it, contact us at support@ironwoodhealthco.com and we'll do our best to help. If your order arrives damaged, please contact us within 30 days of delivery with a photo, and we'll send a replacement or issue a refund.
Contact Us
Questions about your shipment? We're here to help.
Ironwood Health Co.
3107 Indian River Dr NE
Palm Bay, FL 32905
United States
Email: support@ironwoodhealthco.com
Support hours: Monday–Friday, 9am–5pm EST