Refund policy
Return & Refund Policy
Last updated: June 2025
At Ironwood Health Co., your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
90-Day Money-Back Guarantee
We stand behind NightFlow with a 90-day money-back guarantee. If you are not satisfied with your purchase, you may request a refund within 90 days of your original order date. You do not need to return unused bottles, and there are no forms to fill out — simply email us and we'll take care of it.
How to Request a Refund
To request a refund, email us at [support@ironwoodhealthco.com] with your order number and the email address used at checkout. Our team will confirm your request and process your refund. Please allow [5–10] business days for the refund to appear on your original payment method after it has been approved.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at [support@ironwoodhealthco.com] with your order number and a photo of the item. We will send a replacement or issue a full refund at no additional cost to you.
Subscription Orders ("Never-Run-Out Plan")
Subscription orders are covered by the same 90-day guarantee on your first shipment. You may skip, pause, or cancel your subscription at any time through your account or by replying to any of our emails — there are no fees and no long-term commitment. To avoid being charged for an upcoming shipment, please make changes at least [24–48] hours before your next scheduled billing date. Once a subscription order has been processed and shipped, that specific shipment follows our standard refund terms above.
Non-Returnable Situations
For the health and safety of all customers, we are unable to accept physical returns of opened supplement products. This does not affect your right to a refund under our 90-day guarantee — you keep the product, and we refund your purchase.
Cancellations
If you wish to cancel an order that has not yet shipped, contact us as soon as possible at [support@ironwoodhealthco.com] and we will do our best to cancel it before it leaves our facility.
Contact Us
Questions about a return or refund? We're happy to help.
Ironwood Health Co.
Email: [support@ironwoodhealthco.com]
3107 Indian River Dr NE
Palm Bay, 32905, United States
Support hours: Monday–Friday, 9am–5pm EST